SERVICE CENTER
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Passion and innovation.

Having set out in 1957 as an ordinary cycle shop, Tacx has expanded to 54 countries around the world and has become an innovative business with a great passion for cycling. Tacx has established itself the most technologically advanced company thanks to its virtual reality training products and software. Tacx also develops ergotrainers, cycletrainers, and a host of accessories and films to accompany pros, amateurs and recreational cyclists in their quests to become better riders.

Warranties

Consumer Warranty and Support

The end consumer now has three ways to get their trainers up and running again through service and support. In addition to HLC being the Authorized Tacx – Canada Service Center for the dealer (existing), and the Tacx/Garmin Support Center information below (existing), they will have their local Authorized Tacx Service Dealer to provide service too (NEW).

Tacx/Garmin Support Center: access direct troubleshooting and warranty support. In the link below, they will have access to an array of helpful content, as well as the option to contact Garmin directly via chat, phone or e-mail.

https://support.garmin.com/en-CA/

Canada 1-866-429-9296

Monday-Friday 8 a.m.- 5 p.m. CST.

Closed weekends and holidays. Monday is our busiest day of the week, so please consider calling Tuesday-Friday to get through to an expert faster. Keep it to technical or operational questions only.

Service Center

Tacx strives for the highest quality standards. Nevertheless, if you experience problems, please let us know as soon as possible. The following guarantee stipulations shall apply without prejudice to the applicable provisions of our general terms and conditions. Tacx products carry a two-year guarantee from the date of purchase on production and material defects. Save the sales receipt. This is also your proof of guarantee! The guarantee only applies to the original owner of the product with a proof of purchase.

Warranty

  • Does not cover normal wear and tear.
  • Only applies when product use is within their intended purposes.
  • Does not cover improper use, repairs or dismantling by anyone other than Tacx or an Authorized Tacx Service Dealer.
  • Shall not apply in cases of damage due to accidents or neglect.
  • Does not cover damage to the electrical components, including the print plates and the like, due to the effect of moisture (perspiration, condensation or otherwise).
  • Does not cover damage caused during shipment/transport of the product.

 

 

Warranty Procedure through Authorized Tacx Service Dealer (NEW)

  • Tacx dealers now have the option to directly service Tacx trainers for their customers rather than spend the time and money sending back to Tacx (HLC)
  • The Authorized Tacx Service Dealer (ATSD) will determine if product is under warranty or out of warranty.
  • The ATSD will have numerous resources available to them to service trainers with confidence:
    • Dealer Resource Center: Video tutorials, Exploded view images with part #s, etc
    • Garmin Support Center: FAQ and troubleshooting
    • Garmin and HLC Tacx Service Dealer Phone Support
  • Please refer to the Tacx Service Dealer Rebate Program for details regarding Service Process and Service Rebates, located on the Documents and Links tab

Warranty Procedure through Tacx (HLC)

  • Send the defective products with the sales receipt and completed service form to the Tacx Service Centre. The guarantee application can only be processed if proof of purchase and a completed service form have been received.
  • In principle, if the product is covered by the guarantee, it will be repaired or replaced free of charge within 30 days.
  • The cost of shipping to the Tacx dealer or Tacx Service Centre is for the account of the purchaser. Other costs will be paid by Tacx.
  • The determination of whether a product is covered by the guarantee shall be made exclusively by Tacx.

Liability

  • Tacx reserves the right to modify, improve or to replace products sent in for repair with similar or equivalent products, without advance notification.
  • However, Tacx shall be under no obligation to improve the product or to add new elements.
  • Tacx shall be authorised to replace defective parts by similar parts of equivalent quality, without prejudicing Tacx’s right in certain cases to offer monetary compensation for the value of the product submitted.
  • Tacx shall never be liable for damage, including consequential damage, stemming from or relating to the use of its products.

Return Shipments

  • When you return your Tacx product for repair, pack the defective product carefully, using suitable packing. If your Tacx Ergo or Virtual Reality Trainer is defective, be sure and send the computer, brake unit and cable kit. It is not necessary to send the trainer’s frame.
  • Make sure you write your name, address and telephone number clearly on the packing.
  • Fill in the service form completely and clearly and include a copy of the purchase invoice to avoid problems or delays with the guarantee.
  • Send the package postage-paid (insured, if desired) to the Tacx Service Centre. The Tacx guarantee does not cover damage during transport.