HLC allows you to order items that are not currently available to ship as well as order a qty greater than that available to ship today. These are referred to as Backorders. Backorders are created and managed from the website.
Unless otherwise noted, backorders are filled on a first come, first served basis. Once a backorder is created, it is time-stamped, and your order is placed into a queue awaiting the next delivery. Once the backordered item(s) become available, they are reserved for you on your Backorder List for a period of 4 business days. At that time, you will be notified via email and on the web store upon login. Simply add the item(s) from your backorder list to your cart and complete the checkout process before the end of the 3-day period. If the 4 days pass and the item(s) have not been ordered, they will be removed from your backorder list and allocated to the next person on the list or released into open inventory if no one else has the item(s) on backorder.
If an item is removed from your backorder list, or if a backordered quantity is reduced, this is tracked in your backorder stats, shown on the Customer Dashboard. In order to maintain access to the Backorder benefit, you must maintain a minimum take rate of 80% of the total items backordered. This means if you backorder a quantity of 100 items (from a single or multiple SKUs), you must take 80 of those items in order to maintain access to the feature. HLC will track this measurement for all accounts on a rolling 12-month basis and disable access for those found below this measurement.
Backorders will expire 270 days after they are created. When an item is within 30 days of expiring, you will have the option to renew the backorder to keep your place in line and remain on the list. Backorders that expire are not counted as un-filled backorders and will not be counted toward the 80% measurement.
If an item is removed from your backorder list, either manually or by not ordering during the 4-day reservation period, you may still order the items from available inventory (assuming item is in stock). If items are ordered within 7 days of the backorder list expiration, then the qty will be considered as filled for purposes of the 80% measurement.
Occasionally, we may flag some items as Hot Items. A hot item is usually an item that is in very high demand and low supply. Hot items will be managed using the Season Backorder process but may be allocated in a controlled and fair manner by HLC.
Click here to watch our "How To" Backorder videos!
Pricing
As a general rule, items will be assigned the best available pricing at the time of checkout. Some pricing may be remembered by our backorder system to ensure best pricing is available when backorders are ready to ship.
| Price Type | Pricing Recorded? | |
| Base | Yes | If an item has regular (base) wholesale pricing with no discounts, the price will be recorded and applied when available to ship unless lower pricing is available at that time. |
| Sale | Yes | Sale pricing is recorded for backordered items. Unless a lower price is available, sale pricing will be used when backordered item is available to checkout. |
| Program | Yes | If an item is eligible for program pricing at the time it is backordered, the pricing will be recorded and available when the item becomes available to ship. |
| Promotion | Yes | For phase 1, promotion pricing will not be recorded for backordered items. In order to receive promotion pricing, backordered items must be part of a qualifying cart. |
| Qty Break | No | Quantity break pricing will be applied only if the shippable qty is greater than or equal to the qty break. |
| Kit | No | Items are not allowed to be backordered as part of a kit. |
| Closeout | No | Closeout items are not allowed to be backordered. |
It is possible that the same item in a cart may be receive different pricing. This could occur if a backordered item is being charged a recorded price from an earlier date and additional quantities are being ordered from regular inventory.
Backordered items are not used to qualify orders for shipping, payment terms, or pricing benefits.