Shipping Terms & Conditions 

East Coast (Continental US locations where the ground transit time is more than 3 days) 

Season orders default to 3-day transit time service. These 3 exceptions only ship by ground service:   

• Oversize: Products that are 40 lbs or more and/or for which the longest dimension is exceeding 48 inches (Ex.: Trainers, frameset, complete bikes, car racks).  $20 Surcharge/per unit; Free of surcharge for 5 units or more 

• Supersize: Products that are 70 lbs or more. (Ex.: Cargo Bikes, complete bikes) $75 Surcharge/per unit; Free of surcharge for 5 units or more): 

• Hazardous: Product that are subject to shipping restrictions because of their content (Aerosol, batteries, some cleaning products) No surcharge.  

Products that fall under these exceptions will be denoted on the product page. 

Customers on the East Coast will not have the option to choose expedited shipping on their own. If expedited shipping is required, please reach out to customerexperience@hlc.bike before entering the order. Our team will provide you with a new freight quote for your expedited option.  

  Orders of less than $500 

• The shipping charge will be the equivalent of the ground cost. 

• Oversize and Supersize surcharge will be applicable.  

Orders of more than $500 

• Free 3 Day Air Freight (for applicable items). 

• Oversize and Supersize surcharge will be applicable 

Doorstep Delivery

• These changes are not applicable for Doorstep Delivery.  

West Coast Program 

Orders $475 to $1,199 shipped ground delivery* within the continental USA 

• FCA on shipments from any distribution center are limited to 8% of the order total or ground delivery* cost, whichever is less 

• Orders can be upgraded to any other service but will be limited to 8% of the order total or ground delivery* cost, whichever is less 

Orders $1,200 shipped ground delivery* within the continental USA 

• FCA on shipments from all distribution centers receive unlimited FCA when shipping ground delivery service*, regardless of the freight percentage 

• Orders can be upgraded to any other service but will be limited to 8% of the order total or ground delivery* cost, whichever is less. 

* Ground delivery refers to the most cost-effective shipping method. All other methods are considered upgrades. 

FCA Policies  

• All products qualify, no dimensional or weight exclusions apply. 

• FCA is only allowed on orders paid within payment terms.  Past due orders are responsible for any and all shipping charges. 

• FCA is not given on drop shipments, special volume pricing programs, or distributor sales. 

* FCA will be applied to the most economical ground shipment method based on size and weight of shipment. 
* Special shipping conditions for Puerto Rico, Hawaii, and Alaska.  Ask for details. 

Same Day Shipping Cut Off Times  

• Orders requiring credit department approval are not guaranteed same day shipping 

• Orders containing order notes requiring review by HLC employee are not guaranteed same day shipping 

• All pick up orders placed before cutoff will be available for pickup 3 hours after the order is received by HLC or by 1:00pm (whichever comes latest).  All orders placed after cutoff will be available for pick up the following business day by 1:00pm local time. 

Shipping Claims

HLC will handle all carrier claims.  For all claims, please follow these instructions to expedite and avoid delays.

• Verify total number of boxes received with actual box count and claimed box count with driver (and on bill of lading for LTL shipments)
• If a box appears to have been damaged in shipment, inspect the contents of each box immediately.
• If you find damaged goods note this with the driver before signing for your shipment.
• Contact HLC's Customer Support team to report your loss or damage claim.

Failure to follow these instructions may cause your loss or damage claim to be denied by the carrier and/or HLC.

To begin a shipping claim, please contact our Customer Support Team.

Any refused order is subject to a 15% restocking fee and all associated shipping costs.  HLC reserves the right to bill accounts for any expenses incurred due to inaccurate or outdated address information. 

Truckline | LTL

HLC is not responsible for accessorial charges or additional services employed by the recipient of a truck line delivery.  These fees will be billed back to the customer if they are selected.  Common accessory selections for truck line deliveries include, but are not limited to, lift gate service, pallet jack service, inside delivery, appointments, etc.  If you are unsure if a service will carry an additional charge, ask your delivery driver.