Dropship Orders

Dropship orders are entered as regular orders.  Because the order will be fulfilled by the vendor, shipping time and cost may vary depending on the product(s) ordered.  Freight credit allowance (FCA) does not apply to dropship orders.

Once submitted Dropship orders are final sale. No returns or cancellations will be accepted for Dropship orders.

Dropship and special orders may not be returned to HLC.  Any problems or claims should be directed to our Customer Support Team.

Custom Orders - Any item imprinted with a logo or name and address must be pre-approved by the dealer for accuracy before the items will be produced.  The supplier is the primary point of contact to ensure accuracy and acceptability.  Customized items may not be returned.

Special Orders

Special orders are defined as any order with any product that does not have an existing HLC part number or has a part number but is not inventoried at any of our distribution centers, and cannot be drop shipped from the manufacturer to the retailer.  

• Allowed only for the following Brands:
• Avid, Cicolvation, Ecylpse, EVO, EVOC, Garmin, Goodyear, Kenda, Lizard Skins, Look, Maxxis, Muc-Off, Pirelli, Race Face, RockShox, Schwalbe, SRAM, Stan's No Tubes, Supacaz, SwissStop, Wheel Shop, WTB
• Minimum of $400 wholesale value
• Customer must pay any additional shipping charges, import duties, and applicable fees for shipment from manufacturer to HLC
• Once received at HLC, orders will be shipped to the retailer in accordance with the current HLC freight policy and the customer’s standard payment terms (pending credit approval).

Once submitted Special orders are final sale. No returns or cancellations will be accepted for Special orders.