GENERAL CONDITIONS

MINIMUM ORDER

Prepaid shipping is only available to HLC Partners based on the Partner Program level obtained. Non-Partner HLC customers will pay a delivery fee of $30 for ground shipping or $60 for air shipping, unless otherwise agreed upon

PARTNERSHIP DEALER

To qualify as an HLC Partner, your minimum yearly purchases must be $10 000—calculated on a January to December fiscal year. Speak to your sales rep about our Dealer Partnership benefits. 

BACKORDERS

By having a partner status of Bronze or higher, HLC allows you to order items that are not currently available to ship as well as order a quantity greater than that available to ship today. These are referred to as Backorders. Backorders are created and managed from the website.

Unless otherwise noted or excepted, backorders are filled on a first-come-first-serve basis. Once a backorder is created, it is time-stamped, and your order is placed into a queue awaiting the next delivery. Once the backordered item(s) become available, they are reserved for you on your Backorder List for a period of at least 2 business days. This period varies depending on your partnership status. At that time, you will be notified via email and on the web store upon login. Simply add the item(s) from your backorder list to your cart and complete the checkout process before the end of the 4-day period. If the 4 days pass and the item(s) have not been ordered, they will be removed from your backorder list and allocated to the next person on the list or released into open inventory if no one else has the item(s) on backorder. 

If an item is removed from your backorder list, or if a backordered quantity is reduced, this is tracked in your backorder stats, shown on the Customer Dashboard. In order to maintain access to the Season Backorder benefit, you must maintain a minimum take rate of 90% of the total items backordered. This means, if you backorder a quantity of 100 items (from a single or multiple SKUs), you must take 90 of those items in order to maintain access to the feature. HLC will track this measurement for all accounts on a rolling 12-month basis and disable access for those found below this measurement.

Backorders will expire 270 days after they are created. When an item is within 30 days of expiring, you will have the option to renew the backorder to keep your place in line and remain on the list. Backorders that expire are not counted as unfilled backorders and will not be counted toward the 90% measurement.

If an item is removed from your backorder list, either manually or by not ordering during the 4-day reservation period, you may still order the items from available inventory (assuming item is in stock). If items are ordered within 7 days of the backorder list expiration, then the quantity will be considered as filled for purposes of the 90% measurement.

Occasionally, we may flag some items as Hot Items. A hot item is usually an item that is in very high demand and low supply. Hot items will be managed using the Season Backorder process but may be allocated in a controlled and fair manner by HLC.

SHIPPING

Freight Policy: Basic P&A items are subject to the partnership program freight program. HLC has a Flat Rate shipping policy under the free freight threshold by partner status. Flat Rate is 20$ for Ontario* and Quebec, 30$ for Maritimes and Western Canada*.

Oversize and Supersize shipping Policy: Due to the size and/or weight, HLC charges 25$ for Oversize and 75$ for Supersize products.

Click here to view the list of Oversize and Supersize products

Shipping Exceptions for air shipments: Due to the weight, size and/or product type of certain products (such as bikes, hazardous materials and workshop equipment), HLC is obligated to ship those items through a ground delivery service. Also, some regions are excluded from air shipments such as NL, YT and NT. Other regions may be excluded as well.

 Applied Labelling Cut Off time: 1:00 PM ET

*Some regions are subject to a different flat rate

Pick-up orders under 150$ are subject to 10$ handling fees 

PRICING, DESCRIPTIONS & IMAGES

Pricing and descriptions are subject to change without prior notice. Prices do not include any applicable taxes. Product images are for reference only. Item received may not be exactly as pictured.

CONDITIONS OF SALE

Merchandise sold and delivered remains the property of HLC until complete and final payment. The customer assumes liability for loss or damage to merchandise during that time.

LIABILITY

All merchandise included in our catalogue is sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks entailed in action and no company representative can waive or change this condition.

ONLINE SALES

In an effort to protect the long-term interests of our industry and that of our customers, HLC fully supports any and all MSRP (Manufacturer’s Suggested Retail Price) and MAP (Minimum Advertised Price) programs set by our vendors. These price lists are available for review on the HLC website (downloadable via the Dealer Kit section). Clearout items may be priced at the dealer’s discretion. HLC is responsible for the legal and ethical business agreements between its vendors and its customers; consequently, HLC can be held responsible for its customers’ actions.

Although resellers remain free to establish their own prices, HLC retains the right to, without warning, and without assuming any liability, cancel any pending orders, and deny access to any product/vendor when the customer is in violation of the manufacturer’s pricing policies.

HLC fully supports and even recommends that its customers utilize the Internet to promote and complement their business model. Selling products on a legitimate branded website can add significant value to a business. However, in order to maintain an active account with HLC, all websites selling products purchased from HLC must clearly identify their business name, address, and contact information. To maintain brand and product integrity, dealers must use the exact product images, official logos and full descriptions, all of which are available on our website in the Dealer Kit section or from our customer service department. Bicycles may be sold for in-store pickup only. HLC does not support or recommend the use of online auction sites for the reselling of current model year product. HLC does not condone the sale of products to third party resellers. Accounts found using Internet practises in violation of this policy may have their HLC account closed without warning. If you have any questions regarding online sales or whether your site is in compliance, please contact our customer service department or your sales rep.

PAYMENT POLICIES

PAYMENT TERMS

Payment terms are net 30 days and subject to approval by the credit department. A finance charge of 1.5% per month (18% per year) will be added to any unpaid balance after the net 30 days term. The customer agrees to pay any legal fees incurred by Cycles Lambert Inc in procuring any past due amounts.

A $30 fee will be charged for NSF payments.

PAYMENT METHODS

• Online
• ACH website payment
• Electronic fund transfers
• Pre-authorized payments
• Credit Card

FREIGHT POLICY FOR INCOMPLETE OR LOST DELIVERIES

If you receive an incomplete order, there is a high probability that you will receive the remainder of your order in a different shipment as soon as possible. This is caused by the carrier’s shipping process: when a parcel is too big to be put on a conveyor belt, the transport company has to handle it separately from other parcels. For peace of mind, please consult your order online at www.hlc.bike/ca, My Account, Order History to see how many packages were sent to you as well as do an online tracking. 

RETURNS AND CLAIMS

Before returning any merchandise or obtaining a credit note, a return authorization number must be issued by HLC. This number should be marked on all returned boxes.

To initiate a return and get an authorization number, please use the return platform on https://return.hlc.bike/ca.

WHEN YOU RETURN MERCHANDISE, BE SURE TO INCLUDE:

• The consumer original invoice
• HLC’s return authorization number

* HLC is not liable for any replacement made prior to an official authorization.